SHIPPING
Worldwide Shipping
Delivery Timeframes + Rates:
*shipping time is calculated from the time the item is shipped
AUSTRALIA: Australia Post
Free express shipping on orders over $200 AUD
- Standard Shipping ($10.00 AUD) 2-8 business days
- Express Shipping ($15.00 AUD) 1-4 business days
NEW ZEALAND: Australia Post
Free express shipping on orders over $350 NZD
- Standard International ($15.00 AUD) 5-8 business days
- Express International ($25.00 AUD) 2-5 business days
UNITED STATES, CANADA, UNITED KINGDOM & IRELAND: Australia Post
Free express shipping on orders over $400 AUD
- Standard International ($20.00 AUD) 6-10 business days
- Express International ($30.00 AUD) 3-6 business days
REST OF WORLD: Australia Post
Free express shipping on orders over $500 AUD
- Standard International ($25 AUD) 8-25 business days
- Express International ($40 AUD) 3-18 business days
Dispatch Timeframes:
- Orders are dispatched within 48 hours (business days).
- Please allow up to 72 hours for your order to be dispatched in promotional/busy periods.
- If you are in need of your item/s quickly, please leave us a note to ensure we process your order as quickly as possible.
Pre-Orders:
- Pre-orders are generally shipped within 4-6 weeks from when the pre-order opens.
- Please ensure you have read the the pre-order description on product pages, which states the waiting period and estimated dispatch date.
- Stock is not available immediately.
- Orders will be shipped as soon as we have received the stock.
- Shipment of your in-stock items will be delayed until your pre-order item is ready for shipping.
- To ensure faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order items and one for your in-stock items.
International Customs Charges:
- Please note, all customs charges for international orders are the responsibility of the customer.
Additional Information:
- We have no control of your item after it has been dispatched from our end. Please contact Australia Post or DHL directly as it will be the most efficient way to track your item.
- To avoid any disappointment or delays, please ensure that the shipping address you provide at checkout is correct. Customers are responsible for providing the correct shipment details as once the parcel has left our warehouse, we cannot alter these details.
- Customers are responsible for tracking, receiving and collecting their order from the chosen courier provider. This includes parcels that are returned to sender.
If you have any questions regarding shipping please contact us at holla@basicsnow.com.au